Traveling by air can be a lot of fun. It can also be very confusing dealing with travel agents and airline personnel. If traveling to a foreign country, a traveler has to interact with customs and immigration officials. There are several common expressions that are used when dealing with airlines, travel agencies and customs. Look at the examples below.


English Expressions


Expression   Response
Would you like economy or first class tickets?   Economy class.
When would you like to depart?   On Friday the 14th of next month.
Will that be round trip or one way?   Round trip please.
Do you have any luggage to check in?   I have two suit cases and a travel on bag.
May I have your ticket please?   Here you go.
Do you have anything to declare?   No, I don’t


English Dialogue

Students should work together in pairs and read the following dialogue, one student reading one part, the other student reading the other. Note the expressions used in the dialogue and the progression of the conversation. The dialogue can be used as a model to have similar conversations.


At a travel agency


Agent: May I help you?

Nancy: Yes, I need a ticket to Paris.

Agent: One way or round trip?

Nancy: Round trip.

Agent: When will you be leaving?

Nancy: Next month, the 2nd. I prefer a morning flight.

Agent: Do you want any particular airline?

Nancy: No, but I do want to go business class and have a direct flight.

Agent: When will you be returning?

Nancy: I want to return on the 15th of next month.

Agent: Let me check the computer. Yes, there is a flight available on Blue Skies Air Ways. The tickets will cost


Nancy: Sounds good, book it.

Agent: Thank you. You can pick up your tickets at this office on the 28th.

Nancy: Thanks.


At the airport check-in


Nancy: Hello

Agent: Hello. May I have your ticket and passport?

Nancy: Yes, here they are.

Agent: How many pieces of luggage will you be checking in?

Nancy: Just one, I also have one carry on bag.

Agent: Your luggage is two kilos over the limit. You will have to pay an extra charge of $100.

Nancy: No problem. Is cash OK?

Agent: Certainly.

Nancy: Here you go.

Agent: Thank you, have a nice flight.

Nancy: Thanks.


At Customs


Agent: Welcome to Paris. Do you have anything to declare?

Nancy: No.

Agent: Could you open your bag please?

Nancy: Sure, is everything OK?

Agent: Yes ma’am, enjoy you stay in Paris.

Nancy: Thanks.

After reading, close your book and tell your partner a summary of the dialogue. Then switch and have your partner tell his or her summary. Start like this: These dialogues are about people traveling. At the travel agency Nancy…This may seem silly, since you both already know what the dialogue is about, but the purpose is to practice using your English, not to give information or test your reading skills.

Conversation Activities


1. Pair Work- discussion

      Have you ever flown on a plane? Tell your partner about it using some of the ideas

for discussion below. Your partner should ask questions to get more information.

  • when and where you went  
  • how long the flight took
  • the quality of the service from the flight attendants
  • how the flight was: (smooth or turbulent, relaxing or nerve-wracking)
  • did you enjoy it
  • do you like to fly

 2. Pair work- role play

     The situation: At a travel agency asking for information for a flight.

Working with a partner, role play the situation, using the information


     The roles: A travel agent, a customer


Destination: Seoul

Destination: San Francisco

Airline: Blue Skies Skies Airline: World Wide Airlines
Departure time: Saturday 1:30 AM Departure time: Saturday 9:00 am
Flight length: 16 hours Flight length: 12 hours
Layover: San Francisco, Tokyo Layover: Direct flight
Price: Coach- $950

Business class- $1650

First class- $1900  P

Price: Coach- $1050

Business class- $1650

First class- $2000

Preferred seating 

Aisle     Window

Preferred seating

Aisle     Window


Destination: Chicago

Destination: Moscow

Airline: National Airways Airline:  Great Northern Airline
Departure time: Sunday 8:30 am Departure time: Sunday 1:45 pm
Flight length: 24 hours Flight length: 18 hours
Layover: London, New York Layover: Paris
Price: Coach- $1150

Business class- $1550

First class- $2400

Price: Coach- $1250

Business class- $1450

First class- $2500

Preferred seating

Aisle     Window

Preferred seating

Aisle     Window